PhaZZer Support & Resource Center
Dedicated assistance for Law Enforcement Agencies, Certified Instructors, Trainees, and Retail Customers across hardware, training, and account management.
Choose Your Support Channel
Select the category below that best matches your inquiry for fast, direct assistance.
1. LMS & Course Support
Assistance with course player playback, video loading, quiz submissions, assignment uploads, or QuestPDF certificate downloads.
Get LMS Support →2. Practical Exam Scheduling
Help with booking practical exam slots, instructor assignment, evaluation rubric grading issues, or appointment rescheduling.
Get Scheduling Help →3. Store & Order Inquiries
Product catalog inquiries, shipping status, warranty service, loaner agreements, RMA processing, and equipment specifications.
Get Order Assistance →4. Agency & Account Admin
Organization setup, onboarding link generation, officer roster management, B2B quote requests, and Purchase Order invoicing.
Get Agency Support →We're Here When You Need Us
Our law enforcement support specialists provide rapid assistance for urgent departmental requests, technical troubleshooting, and course management.
Hours of Operation & Response Times
- Monday – Friday: 8:00 AM – 6:00 PM EST
- Saturday: 9:00 AM – 2:00 PM EST
- Sunday & Federal Holidays: Emergency Agency On-Call
LMS System Requirements & Resources
Ensure your workstation or tablet meets system requirements for optimal course playback.
Supported Browsers
For best performance, use the latest versions of:
- ✓ Google Chrome (v90+)
- ✓ Microsoft Edge (v90+)
- ✓ Apple Safari (v14+)
- ✓ Mozilla Firefox (v88+)
Bandwidth & Media
LMS video lectures require stable broadband connectivity:
- ✓ Minimum 5 Mbps internet speed
- ✓ HTML5 MP4 video support
- ✓ Cookies & LocalStorage enabled
- ✓ Built-in or Adobe PDF Reader
Self-Service Portals
Quick links to self-service utilities:
Need Direct Support Assistance?
Fill out the inquiry form below or reach out via our contact channels.
